Return & Refund Policy Inclusive Synergy

At Inclusive Synergy, customer satisfaction is important to us, and we strive to provide quality products that meet our customers’ expectations. Due to the nature of personal care, beauty, wellness, and lifestyle products sold on our website, we maintain specific return guidelines to ensure product safety, hygiene, and fairness for all customers.
We currently accept returns or replacement requests under the following circumstances:

    1. The wrong item was received
    2. The item arrived damaged during delivery
    3. The product received is defective
    4. The order arrives incomplete

To request a return, replacement, or refund, customers must contact Inclusive Synergy within 7 days of receiving their order.
To help us review your request quickly, please provide:

    1. Your order number
    2. Clear photos or videos showing the issue
    3. A brief explanation of the concern

Once your request is reviewed and approved, we may offer:
     - A replacement item
     - Store credit
     - A partial or full refund where applicable

Please note the following:
     - Returned items must remain unused and in original packaging
     - Opened or used personal care products may not qualify for return due to hygiene reasons
     - Shipping fees are non-refundable unless the issue was caused by our store
     - Refund processing times may vary depending on your bank or payment provider
Inclusive Synergy reserves the right to deny return requests that do not meet our policy conditions.
We believe in treating our customers fairly and will always do our best to resolve concerns in a professional and respectful manner.